Private Car Claims
What should I do in the event of a claim?
- Call the MMA Motor Care Line on 0844 902 2220 They will manage all aspects of the claim regarding damage to your vehicle from the time it is reported
- You will be asked to provide:
- Policy number, your name / driver’s name
- Vehicle make, model and registration number
- Nature of incident
- Police incident number if applicable (a requirement for theft claims
- Accident police reference number (if police attended the scene)
- Do
- If your car is stolen call the police and obtain a crime reference. You will need a crime reference if you’re involved in an accident and the police attend the scene
- Contact the MMA Motor Care Line to report the matter even if you don’t intend to make a claim
- Ask the other drivers involved for their names, addresses and telephone numbers, name of their insurers and if possible their policy or certificate number
- If involved in an accident, make a note of the vehicle registration numbers, make or model of, and any injuries or damage to other property
- Send us any letters or documents you received in connection with an accident
- Don’t
- Discuss at the scene of an accident whose fault the accident seems to have been
- Apologise or admit any fault or liability
How we settle your claim
- We will repair your car or pay you an amount up to its market value
- If your car is the subject of a hire purchase or leasing agreement, and cannot be repaired (a total loss) then payment will be made to the owner.
- If you pay your premium by the MMA Instalment Scheme and your car is a total loss, then we will deduct any outstanding premium from the pre-account value of your car
- We will also pay reasonable costs to remove your car to the nearest recommended repairers and deliver to you, to the address shown on your policy schedule
Click here for policy information