A transparent claims service you can trust

Commercial Vehicle Claims

What should I do in the event of a claim?

  • Call the MMA Motor Care Line on 0844 902 2220 for all aspects of a claim regarding damage to your vehicle, including windscreen or glass
  • You will be asked to provide:
  • Policy number, your name / driver’s name
  • Vehicle make, model and registration number
  • Nature of incident
  • Police incident number if applicable (this is a requirement for theft claims
  • Accident police reference number (if police attended the scene)

How we settle your claim

  • 24-hour Motor Care Line for claims assistance
  • Accident recovery and approved repairer service, including three-year guarantee for repairs
  • Courtesy vehicle to keep you on the road after an accident.

Further Advice

Do

  • Contact the MMA Motor Care Line immediately to report the incident even if you don’t intend to make a claim
  • In the event of an accident
    • Ask the other drivers and passengers involved for their names, addresses and telephone numbers, any injuries, name of their insurers and if possible their policy or certificate number
    • If involved in an accident, make a note of the vehicle registration numbers, make or model of, and any injuries or damage to other property
    • Send us any letters or documents you received in connection with an accident
    • Call the police and obtain a crime reference if the police attend the scene.
  • In the event of theft
    • Call the police and obtain a crime reference.
 

Don’t

  • Discuss at the scene of an accident whose fault the accident seems to have been
  • Apologise or admit any fault or liability
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Reporting your claim

Telephone: 0844 902 2220

MMA Motor care line is available 24 hours a day, 7 days a week.

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