Motor Serv Claims
How do I report my claim?
Telephone 0844 902 2220 - 24 hours a day, 7 days a week.
For existing claims, call 0844 902 2221
Please have the following information to hand:
- Policy number, your name / driver’s name;
- Vehicle make, model and registration number;
- Details of the incident including name and address of the other driver, their insurance company, policy number and car registration number.
- Crime reference number (a requirement for theft claims)
What you will need to send to MMA
- A completed claim form along with any other supporting documentation requested
- Any letters you receive in connection with the event before you reply to them
- Any writ summons or other legal process issued or commenced against you
- All estimates, information and assistance as may be required by us and our appointed agents
Please send all documentation to:
MMA Insurance
Motor Trade Claims Department
Norman Place
Reading
RG1 8DA
How we settle your claim
- A claim form will be completed on your behalf and sent to you to verify the details and to sign and return
- We shall be entitled to take and keep possession of the insured vehicle and to deal with the salvage in a reasonable manner
- Negotiate, defend or settle on your behalf any claim made against you
- Prosecute in your name, for our benefit, any claim against any other person in respect of any amount paid or payable
Further Advice
Do
- Take all reasonable precautions to prevent further injury, loss or damage
- Immediately inform the police of the theft or attempted theft or of malicious damage to the Insured Vehicle and obtain a crime reference number
- Notify us of any impending prosecution, coroners inquest or fatal accident enquiry or the intended issue of any writ summons or other legal process by you or on your behalf
Don’t
- Negotiate or repudiate any claim without our written consent
- Abandon any property to MMA