Customer information
 

Our products are distributed exclusively through a network of over 2,000 insurance intermediaries and brokers across the UK.

All of our brokers are selected to ensure that our customers receive the best possible advice from specialists that understand their insurance needs better than anyone else.

When an independent insurance broker recommends an MMA product, you know it’s the right product for you.

If you have any queries about your policy or need to amend or renew your cover, please contact the insurance broker or intermediary who arranged your insurance in the first instance.

To find a broker in your local area, click the link on the right hand side.


MMA's 'Be safe on the roads this winter' leaflet will help you make driving in the winter as safe as possible.

Click here for further information


The extremely cold winters of the last two years have led to many businesses sustaining losses from burst pipes, weight of snow on roofs and ingress of water. There are a number of simple but effective steps businesses can take to both prevent and reduce the impact of cold weather on their operations.

Click here for further information


The increase in metal theft is affecting an unexpected area - the Plastics sector. MMA has produced a customer advice leaflet which gives some simple advice on protecting businesses from this type of crime.

Click here for further information


During the winter freezing temperatures can lead to burst pipes and cause devastating damage to homes. By taking some simple steps you can protect your home.

Click here for some top tips on avoiding burst pipes


Our homes are our most valuable possessions, so naturally we want to make sure they are secure and protected, should the unexpected happen. We have produced a guide to reduce the risks of being burgled and avoiding other potential household hazards.

Click here for further information


Please contact the appropriate claims team with your policy details to hand.

For further information on our claims services for all products click here


If you need to amend or renew your policy, please contact the insurance broker or intermediary who arranged your insurance in the first instance to deal with your request.


If you have a complaint of any kind, please be sure to let us know. We will do our utmost to sort it out. It is always our intention to provide a first class standard of service to our customers. However, we appreciate that occasionally things can go wrong.

To make a complaint, click here for contact info


Whilst submitting your policy details to the Motor Insurance Database (MID) is a legal requirement – it doesn’t mean it has to be a complicated and stressful process.

To update the MID, click here


In most cases, you will have the option to pay your policy premium by Direct Debit.

If you wish to make use of this facility please contact the broker or intermediary who arranged your insurance. For your protection and peace of mind, all agreements are subject to the Direct Debit Guarantee.

How it works

A deposit is optional and your premium will be broken down into 10 monthly instalments in the first year and 12 equal instalments in any subsequent year.

Instalment arrangements are subject to a minimum premium of £75. A service charge is applicable and will be reflected in the monthly instalments.

Please click here for the full terms and conditions of this service.

Instalments Contacts

If you already pay your premium to MMA by instalments and wish to contact us please call our Instalments Admin Team on 0118 925 8803 or email direct.debits@mma-insurance.com

Please quote your Policy Number and Instalments Reference Number when contacting us.


 
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