At MMA it is always our intention to provide a first class standard of service to our customers.
However, we appreciate that occasionally things can go wrong. If you feel you have any cause for complaint you should follow the action detailed in our Internal Complaints Procedure.
Who to contact
In some cases, the broker or intermediary who arranged your insurance will be able to resolve any concerns, and you should contact them directly.
Alternatively, please contact us at MMA, quoting your policy or claim number.
In writing to:
MMA Insurance plc
2 Norman Place
Reading
Berkshire
RG1 8DA
By telephone on:
Telephone: 0844 902 1000
For BT residential customers, calls will cost no more than 4p per minute.
The price on non-BT phone lines and mobile networks may be different.
By email:
qualityassurance@mma-insurance.com
If you remain dissatisfied once we have dealt with your complaint in accordance with our Internal Complaints Procedure, you can refer your complaint to the Financial Ombudsman Service (FOS).
Please note there are some situations where the FOS is not able to assist, and you must have allowed MMA the opportunity to resolve the complaint before they will review your complaint.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 0801800 or 0207 9640500
For training and quality purposes your telephone call may be recorded.
Website: www.financial-ombudsman.org.uk
Email: complaintinfo@financial-ombudsman.org.uk